Are you a BI expert looking for a new challenge? Do you want to leverage all that OLAP knowledge and use it on Big Data? Do you enjoy helping people?
As a Business Intelligence Engineer on AtScale’s Customer Success team, you live to make our customers happy, doing whatever it takes to ensure their success. You act as a tireless advocate on their behalf – rallying the right folks within AtScale to deliver a delightful customer experience.
Positions are available at our offices in San Mateo and New York City.
The ideal candidate is a power user of at least one BI tool, and has database design experience.
Working with customers to model use cases in our product and interact with that model using their BI tool of choice
Becoming an expert on the installation, configuration and day-to-day use of the AtScale product
Getting customers running and reference-able on AtScale as quickly as possible
Rallying subject matter experts across AtScale to achieve customer satisfaction and resolve customer issues in a timely fashion
Collaborating with Product and Engineering to channel client feedback and solutions into future releases of the product
Advocating for feature requests and bug fixes on behalf of the customer
BS or higher in Computer Sciences or related field
Power user of one or more BI tools (Tableau, Microstrategy, Qlik, Cognos, Power BI, etc.)
Familiarity with database design and data warehousing concepts
Knowledge of complex data pipelines and data transformation
Strong written and verbal communication skills
Meticulous note-taker with excellent follow-through
High-energy, proactive, team-oriented, analytical individual who loves speaking with customers