Are you a BI expert looking for a new challenge? Do you want to leverage all that OLAP knowledge and use it on Big Data? Do you enjoy helping people?
As a Customer Success Representative at AtScale, you live to make our customers happy, doing whatever it takes to ensure their success. You act as a tireless advocate on their behalf – rallying the right folks within AtScale to deliver a delightful customer experience.
The ideal candidate has customer success experience with on-premise software and is technical in at least one of the following areas: BI, Hadoop, data modeling or OLAP.
Getting customers running and referenceable on AtScale as quickly as possible
Building strong relationships with the implementation team and high-level stakeholders at each customer to ensure that AtScale is delivering value
Becoming an expert on the installation, configuration and day-to-day use of the AtScale product
Rallying subject matter experts across AtScale to achieve customer satisfaction and resolve customer issues in a timely fashion
Collaborating with Product and Engineering to channel client feedback and solutions into future releases of the product
Advocating for feature requests and bug fixes on behalf of the customer
Being meticulous about tracking things and follow-through
Visiting customer sites (some travel < 25%)
3+ years total experience in one or more of these fields:
Strong written and verbal communication skills
High-energy, proactive, team-oriented, analytical individual who loves speaking with customers